Data Protection Policy for Bobi Digital Nigeria Ltd

Privacy Policy – BOBI Digital Nigeria Ltd

1. Who We Are

BOBI Digital Nigeria Ltd (“we”, “us”, “our”) provides digital‑infrastructure consultancy, broadband optimisation services, workflow automation, and digital transformation support. We act as a Data Controller when determining how personal data is collected and used.

2. Contact Details

UK Office: London, United Kingdom
Nigeria Office: Abuja, Nigeria
Email: info@bobidigitalnigeria.com If required, we may appoint a Data Protection Officer (DPO) in line with NDPA obligations for organisations processing data of more than 1,000 data subjects annually.

3. What Personal Data We Collect

We collect only the data necessary to deliver our services, including:

Identity data (name, email, phone number)
Technical data (IP address, device information)
Service‑related data (diagnostics, broadband performance, smart‑home configuration details)
Transaction and communication records

4. How We Collect Data

We collect data:

Directly from you (forms, enquiries, service bookings)
Automatically via website analytics (IP addresses, cookies)
Through service delivery (diagnostics, installation records)

5. Purpose of Processing

We process personal data for:

Delivering consultancy and broadband optimisation services
Managing customer enquiries and bookings
Improving service quality and user experience
Security, fraud prevention, and compliance
Marketing (only with consent)

6. Lawful Basis for Processing

We rely on the following lawful bases:

Consent (for marketing, cookies, optional data)
Contractual necessity (to deliver services you request)
Legitimate interests (service improvement, security)
Legal obligation (regulatory compliance)

Consent is always freely given, specific, informed, and easy to withdraw.

7. Data Sharing

We may share data with:

Technical partners assisting with broadband or smart‑home installations
Cloud service providers
Regulatory authorities when legally required We never sell personal data.

8. International Data Transfers

Where data is transferred outside the UK or Nigeria, we ensure:

Adequacy decisions (UK GDPR)
Standard Contractual Clauses or explicit consent (NDPA)

9. Data Retention

We retain personal data only as long as necessary for service delivery, legal obligations, or legitimate business needs. If no fixed period applies, we use clear criteria to determine retention.

10. Your Rights (UK GDPR & NDPA/NDPR)

You have the right to:

Access your data
Request correction
Request deletion (“right to be forgotten”)
Object to processing
Request restriction or portability
Withdraw consent at any time
Lodge a complaint with the ICO (UK) or NDPC (Nigeria)

11. Cookies & Tracking

We use cookies for analytics and service improvement. Consent for cookies must be explicit and can be withdrawn at any time.

12. Data Security

We implement appropriate technical and organisational measures to protect personal data, including encryption, access controls, and secure storage.

13. Data Breach Notification

If a personal data breach occurs:

We will notify the ICO or NDPC within 72 hours, where required.
If the breach poses high risk, affected individuals will be informed without undue delay.

14. Updates to This Policy

We may update this policy to reflect changes in law or our practices. The latest version will always be available on our website.

Here are clean, copy‑and‑paste‑ready official links to everything referenced — UK GDPR and Nigeria’s NDPR/NDPA.

UK – Official GDPR Resources (ICO)

These are the authoritative UK government links for GDPR guidance:

UK GDPR Guidance (ICO) https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/ (ico.org.uk in Bing)
Getting Started with UK GDPR https://ico.org.uk/for-organisations/sme-web-hub/getting-started/ (ico.org.uk in Bing)
Information Commissioner’s Office (Main Site) https://ico.org.uk/

Nigeria – Official NDPR / NDPA Resources (NDPC)

These are the official Nigerian government links for data protection law and compliance:

Nigeria Data Protection Commission (NDPC) – Main Site https://ndpc.gov.ng/
Nigeria Data Protection Act (NDPA) 2023 – Resources https://ndpc.gov.ng/resources/
About the Nigeria Data Protection Commission https://ndpc.gov.ng/about/

Terms & Conditions – BOBI Digital Nigeria Ltd

1. Introduction

These Terms & Conditions (“Terms”) govern the use of services provided by BOBI Digital Nigeria Ltd (“we”, “us”, “our”), including digital‑infrastructure consultancy, broadband optimisation, workflow automation, AI prompt‑kit development, and smart‑home technology support. By engaging our services or using our website, you agree to these Terms.

2. Service Scope

We provide professional services including:

Broadband optimisation, router installation, Wi‑Fi redesign, hybrid connect setup
Smart‑home technology installation (CCTV, smart lighting, Tado, Alexa, Google Home, smart locks)
Digital transformation consultancy, workflow automation, AI prompt kits
Power BI dashboards and organisational efficiency solutions
EEDI consultancy and cultural‑improvement advisory

Service descriptions form part of the contractual agreement and must be clear and properly incorporated to be enforceable across jurisdictions .

3. Contract Formation

A contract is formed when:

You accept a quotation or proposal; or
You book a service; or
You use our consultancy services.

All contracts must meet UK validity requirements including offer, acceptance, consideration, intention, and certainty of terms .

4. Payment Terms

Payment terms will be stated in your proposal or invoice.
Services may require upfront payment or staged payments.
Late payments may incur administrative charges.
Prices may be listed in GBP or NGN depending on service location.

5. Customer Responsibilities

You agree to:

Provide accurate information required for service delivery.
Ensure safe access to premises for installations.
Maintain any equipment installed according to our guidance.

6. Non‑Excludable Consumer Rights (UK)

Under the UK Consumer Rights Act 2015, we cannot exclude liability for:

Services not performed with reasonable care and skill
Services not delivered as described
Digital content that is defective or not fit for purpose These obligations are mandatory and cannot be contracted out of .

7. Liability

We are not liable for:

Losses arising from misuse of installed equipment
Third‑party service outages (e.g., BT, SKY, EE, TalkTalk, Zen, Utility Warehouse)
Indirect or consequential losses However, we remain liable for mandatory consumer protections under UK law and statutory obligations under Nigerian NDPA/NDPR.

8. Intellectual Property

All AI prompt kits, dashboards, workflows, documentation, and digital tools created by us remain our intellectual property unless explicitly transferred in writing. Clients receive a licence to use deliverables for internal business purposes.

9. Data Protection & Privacy

We comply with:

UK GDPR (ICO guidance)
Nigeria NDPR & NDPA (NDPC requirements)

We process personal data only for service delivery, communication, security, and legal compliance. See our full Privacy Policy for details on rights, retention, and international transfers.

10. Confidentiality

Both parties agree to keep confidential all non‑public information shared during service delivery, including business processes, technical configurations, and organisational data.

11. Service Delivery & Access

We may require access to premises, systems, or digital platforms to deliver services. You must ensure safe working conditions and appropriate permissions.

12. Termination

Either party may terminate the contract:

With written notice;
If the other party breaches the Terms;
If payment is not made within agreed timelines.

Upon termination, all outstanding fees become immediately payable.

13. Governing Law & Jurisdiction

For UK‑based services: English law applies, and disputes fall under the jurisdiction of UK courts.
For Nigeria‑based services: Nigerian law applies, and disputes fall under the jurisdiction of Nigerian courts.

Cross‑border contracts must clearly specify governing law and jurisdiction to ensure enforceability internationally .

14. Dispute Resolution

Before formal legal action, both parties agree to attempt resolution through negotiation or mediation. Arbitration may be used if mutually agreed.

15. Changes to Terms

We may update these Terms to reflect legal, regulatory, or operational changes. The latest version will always be available on our website.

16. Contact

For questions about these Terms: Email: info@bobidigitalnigerialtd.com UK Office: London, United Kingdom Nigeria Office: Abuja, Nigeria